Terms of Use

Welcome to Venus.com. Venus Fashion, Inc. (“Venus”) provides website features and other products and services to you when you visit or shop at Venus.com. Please read the below terms carefully. By accessing our website, continuing to access our website, signing up for mailings, marketing emails or messages, placing orders with us, purchasing products from us or downloading materials from our website, you agree to be bound by these Terms of Use. Venus may, in its sole discretion, change these terms from time to time. You should periodically visit this webpage to review the most current terms. Using our website after any of these changes means you accept any such changes. If you do not agree to abide by these Terms of Use, do not use our website or download materials from our website.

You may not use or enroll in or purchase any products, and you may not accept these Terms of Use, if you are not of a legal age to form a binding contract with Venus Fashion, Inc. If you use our website, you represent that you have the capacity to be bound by these Terms of Use or if you are acting on behalf of a company or entity that you have the authority to bind

All inquiries may be directed to:
Venus Fashion, Inc.
legal@venus.com
11711 Marco Beach Drive.
Jacksonville, Florida 32224

THESE TERMS OF USE ARE AN ENFORCEABLE CONTRACT BETWEEN US THAT AFFECTS OUR RESPECTIVE LEGAL RIGHTS AND INCLUDES A MANDATORY INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS ACTION AND JURY TRIAL WAIVER, WHICH ARE SET FORTH BELOW.

Privacy

Please read our Privacy Policy which is incorporated into these Terms of Use and governs your use of Venus.com. By visiting Venus.com or purchasing from us, you agree with and consent to our Privacy Policy. To the extent of any conflict between Venus' Privacy Policy and these Terms of Use, these Terms of Use shall control.

Intellectual Property

As between you and us, all rights in all content posted on our website either belong to us or are licensed by us with the right to sue and otherwise enforce intellectual property rights within such content. You may not copy any content from any site without our express permission, either pursuant to these terms of use or in the form of a record signed by us. Venus.com is the official seller of Venus branded merchandise.

Product Descriptions

We work hard to be as accurate as possible. Errors will be corrected when discovered and we reserve the right to revoke any stated offer and to correct any error, inaccuracy or omission (including after an order has been submitted by you or any order confirmation has been sent by us). These are approximations to assist you in reviewing products, may not be exact, and are subject to change. For example, the colors you see might depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate. If a product offered by us is not as described, your sole remedy is to return it to use in unused condition. We also reserve the right to limit the order quantity on any item.

Order Submissions and Processing and Venus Accounts

When you place an order with Venus or on Venus.com, you must provide a valid email address to receive important information and updates regarding your order. Venus will use this email address to communicate your order details. A paper invoice may not be generated or otherwise provided. There are certain scenarios in which orders you place while not logged into your online account may be visible in your account order history; in particular, online orders placed as a guest and orders placed with the call center may be visible in your online account order history if an email address provided during the transaction matches the email address associated with the online account, or if you paid using a credit card that is a saved payment method in the online account

Customer Ratings and Reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Venus (the "CRR Service"). By submitting any content to Venus, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• all "moral rights" that you may have in such content have been voluntarily waived by you;
• all content that you post is accurate;
• you are at least 16 years old;
• use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• that is known by you to be false, inaccurate or misleading;
• that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• for which you were compensated or granted any consideration by any third party;
• that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
• that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Venus (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers,) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Venus a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Venus' sole discretion. Venus reserves the right to change, condense or delete any content on Venus' website that Venus deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Venus does not guarantee that you will have any recourse through Venus to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Venus reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Venus, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Venus, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Venus and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Reviews, Comments, and Submissions

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site or Venus’ social media site and/or provide Venus, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, images, photos, and suggestions (collectively, "Submissions") will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocable right, permission and license to the Submissions and all IP rights related thereto (excluding the moral rights such as authorship right) to Venus without charge and Venus shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Venus and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Venus in the future.

By submitting to this site or the Venus social media site, (1) You represent and warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third-party claims. Venus assumes no liability for any misuse of copyright or any other rights of third parties by you. (2) You represent that you have obtained express permission from everyone who took, or is appearing in, your Submission. (3) You acknowledge that you will not be compensated in any way for our use of your Submission. (4) You represent that you understand that we may retouch, edit or otherwise alter content (such as photos) without your ability to inspect or pre-approve. (5) You undertake to defend for and indemnify Venus against any losses caused due to the use of the entries for any purposes.

In addition to the rights applicable to any Submission, when you post Submissions to the site or Venus’ social media, you also grant Venus the right to use the name that you submit with any review, comment, image, photo or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, image, photo and other content that you post on this site and that use of your reviews, comments, image, photo or other content by Venus will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead Venus or third parties as to the origin of any Submissions or content. Venus may, but shall not be obligated to remove or edit any Submissions (including comments, reviews, images or photos) for any reason.

Marketing Messaging

Venus offers our customers mobile marketing messages. By participating in the Venus marketing text messaging service, you are agreeing to the terms and conditions provided at the time you enroll in such messaging service and to the Venus Fashion, Inc. Terms of Use and Privacy Policy. Message and Data Rates May Apply, and you acknowledge that you are responsible for same. To Stop receiving text messages click here.

Interactive Services (Chatbot, Managed Chat, Live Showroom, etc.) Consent and Disclaimers

Venus and Venus.com may provide interactive services, including chatbot, managed chat, and Live Showroom functionality with an option to chat. You agree that we may transcribe or record and retain a transcript of all communications with you via these interactive tools, and/or may record or recreate your activity while using the website, in order to provide services, enhance your website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these tools or of our website is governed by this section, these Terms of Use, and our Privacy Policy.

Copyrights

Venus.com is © 2005 through document.write(new Date().getFullYear()); , and we reserve all rights. Venusswimwear.com is © 1998 through document.write(new Date().getFullYear()); , and we reserve all rights. Our websites and all of the materials, including, but not limited to, its software or HTML code, scripts, text, artwork, product names, photographs, images, catalogs, video, and audio (collectively, “Content”) are protected by United States and international copyright laws and are the property of Venus Fashion, Inc. All Content provided through our website is provided as a service to our current and prospective visitors and may be used only for personal, informational, and product ordering purposes. No right, title or interest in Venus Fashion’s Content is conveyed to you. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit the website or any of its Content without our prior written permission; you may not access or use the website for any competitive or commercial purpose; nor may you permit any copying of our Content. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of such Content is prohibited. Any and all rights not expressly granted are reserved by Venus Fashion, Inc., as applicable.

Trademarks

Venus Fashion, Inc. owns all rights regarding its trademarks, trade names, logos, brand names and trade dress ("Trademarks"). These Trademarks are registered and/or common law trademarks of Venus Fashion, Inc. and they are protected by U.S. and international laws and treaties. No license to the use of such Trademarks is granted to you under these Terms of Use or by your use of the website. Your use or misuse of our Trademarks displayed on the website is strictly prohibited. You are also advised that we may aggressively enforce our intellectual property rights to the fullest extent of the law, including through civil remedies and criminal prosecution.

Limited License

You are permitted to share Content provided through the website on social media sites such as Facebook, Twitter, Instagram, or similar services. This permission is a limited license to use the Content solely for social purposes and not for any competitive or commercial purposes and does not represent a transfer of title in or to any Venus Fashion Content.

Special Notice

We have a no-tolerance policy regarding the use of our Venus Trademark in metatags and/or hidden text. Specifically, the use of our Trademarks in metatag keywords is trademark infringement, and the use of our Trademarks in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any web page on our website is prohibited absent our express written permission. Associating or juxtaposing our website or its Content (e.g., through framing or inline linking with advertisements and/or other information not originating from our website is expressly prohibited.

Indemnification

You agree to defend, indemnify and hold Venus Fashion, Inc., its officers, directors, employees, agents, licensors and suppliers harmless from and against any and all losses, claims, damages, costs, liabilities and expenses, including attorneys' fees, arising from or related to your use of our website, your breach or alleged breach of these Terms of Use, your unauthorized use of the Content or your violation of any rights of any other person.

Legal Disputes

Agreement to Binding Arbitration and Jury Trial & Class Action Waiver.

Please read this section carefully. Except as the Terms of Use otherwise provide, you waive your rights to try any claim in court before a judge or jury and to bring or participate in any class, collective, or other representative action.

YOU AND VENUS AGREE THAT ALL DISPUTES BETWEEN US THAT WE CANNOT RESOLVED INFORMALLY SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT.

YOU AND VENUS FURTHER AGREE TO WAIVE ANY AND ALL RIGHTS TO A TRIAL BY JURY, TO THE LITIGATION OF DISPUTES IN STATE OR FEDERAL COURTS OF GENERAL JURISDICTION, AND TO PARTICIPATE IN ANY WAY IN A CLASS ACTION/CLASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHERWISE TO MAKE OR PROCEED WITH ANY CLAIM ON A COLLECTIVE OR CONSOLIDATED BASIS.

You and VENUS agree that any claim between us involves commerce under, and is governed exclusively by, the Federal Arbitration Act (“FAA”) and federal law, and not by any state or local laws, or the laws of other countries, concerning or purporting to place limits on the availability or scope of arbitration or in any way imposing requirements beyond or inconsistent with those set forth in the FAA. This agreement, however, does not prevent you from bringing any issues to the attention of federal, state, or local agencies.

This arbitration agreement applies to all agents, attorneys, contractors, subcontractors, service providers, employees, and all others acting for, on behalf of, or under the direction of VENUS, including all affiliated companies (including, but not limited to, parents, subsidiaries, and sibling corporations). This agreement is binding on you and VENUS as well as our respective heirs, successors, and assigns.

You and VENUS agree that any claim between us involves commerce under, and is governed exclusively by, the Federal Arbitration Act (“FAA”) and federal law, and not by any state or local laws, or the laws of other countries, concerning or purporting to place limits on the availability or scope of arbitration or in any way imposing requirements beyond or inconsistent with those set forth in the FAA. This agreement, however, does not prevent you from bringing any issues to the attention of federal, state, or local agencies.

Arbitration Scope, Rules & Requirements

There is no judge or jury in arbitration, and discovery and court review of an arbitration award are limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these Terms of Use as a court would.

The arbitration or small claims court action shall occur in the United States in the county or parish in which you reside or at such other location in the United States which may be agreed upon by you and us. You may also choose to have any arbitration, whether commenced by you or us, conducted by telephone or based on written submissions only.

The arbitrator has the authority to and shall resolve all claims and issues arising between us, including, but not limited to, international, federal, state, and local statutory, regulatory, constitutional, and common law claims.

This arbitration requirement covers, but is not limited to, any and all claims arising from or related in any way to your use of the Sites, your registration with the Sites, your requests to receive advertising or promotions, your purchase of or attempt to purchase products from us, and your communications with us.

The arbitrator also has the sole authority to and shall address all claims or arguments by both parties concerning the formation, legality, and enforceability of this arbitration clause, the scope of this clause, and the arbitrability of any claim or issue arising between us.

 

Any arbitration will be held before a single neutral arbitrator and will be governed by the Consumer Arbitration Rules and the Consumer Due Process Protocol (collectively, "AAA Rules") of the American Arbitration Association ("AAA") as currently in effect, and as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at https://www.adr.org/consumer or by writing to the AAA Notice Address set forth below. To the extent that there is a conflict between this clause and the AAA Rules, the arbitrator shall resolve such conflicts so as to preserve the parties’ mutual obligation to arbitrate claims on an individual basis.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the AAA and to: Venus Fashion, Inc., Attention Legal Dept, 11711 Marco Beach Drive, Jacksonville, FL 32224. The AAA’s address is: American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 (the “AAA Notice Address”). You may also send a copy to the AAA online at https://www.adr.org.

If you initiate an arbitration, we will reimburse you for any standard filing fee which may be required under the AAA Rules for claims under $10,000. For claims over $10,000, the arbitrator will decide how such fees should be paid and by whom. Each party shall be responsible for their own attorneys’ fees except as provided by applicable law or the AAA Rules.

We are committed to providing for dispute resolution at a reasonable cost to consumers consistent with the AAA Rules, and any matters related to such cost, if not agreed to by you and us, will be decided by the arbitrator.

To the extent that any other provision of the Terms of Use is found to be inconsistent with rights, duties, and requirements of this arbitration agreement, or where the application of such a provision would change or render unenforceable any part of this arbitration agreement, such provision shall be null and void and the terms of this arbitration agreement shall control.

Jurisdiction

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the State of Florida, without giving effect to any conflict of law provisions. Any dispute arising under these Terms of Use shall be resolved exclusively by an appropriate federal or state court sitting in the State of Florida. The waiver of any provision of these Terms of Use shall not be considered a waiver of any other provision or of Venus Fashion Inc.’s right to require strict observance of each of the terms herein. If any provision of these Terms of Use is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. These Terms of Use, together with our posted Privacy Statement, constitute the entire agreement between us relating to your use of our website.

Effective Date & Supplemental Terms

This agreement was last updated on June 30, 2023 and applies to all uses, purchases, or registrations occurring after that date. Updates to these Terms of Use shall not apply retroactively. If any provision of these Terms of Use is found to be unenforceable for any reason, it shall be removed and the remaining Terms of Use shall be fully enforceable.