Shipping Info

United States:

WHEN WILL MY ORDER SHIP? HOW LONG DOES SHIPPING TAKE?

 

Orders placed with Standard Service shipping will ship out within one business* day of order placement and will arrive to you within seven business* days of shipment.

Expedited orders placed before 12:30 PM ET on a business* day will ship that same day. If you chose Express Shipping, your order will arrive within 2-3 business days of shipment. If you chose Next Day Air, your order will arrive the following business* day from shipment.

*Please note that business days do not include holidays or weekends. Weather events in your area that affect shipping carrier services may cause further delays.

 

Canada:

WHEN WILL MY ORDER SHIP? HOW LONG DOES SHIPPING TAKE?

Shipping Methods	Standard Delivery (6-10 Business Days)
Shipment	Ships within one business day of order placement
Price	$12.95 USD
Arrival	Within 6-10 days of shipment

 

Other Countries

DO YOU SHIP ELSEWHERE OUTSIDE THE U.S.?

We currently only ship to the U.S. and Canada.

NOTE: VENUS Fashion, Inc. is not responsible for packages shipped with false information. If your delivery destination country is not listed, please do not attempt to place an order.

Returns and Exchanges Policy

We accept returns or exchanges of any items (excluding Final Sale items) within 30 days of purchase in unworn, unwashed condition. Items must have all tags and liners intact. Final Sale items cannot be refunded, exchanged or applied for VENUS Wallet credit.

United States:

DO YOU OFFER FREE RETURNS?

If opting for a refund, a $8.95 return fee will be deducted from your refund. Opt for an exchange or VENUS Wallet credit and returns are free!

 

WHAT IS HAPPY RETURNS?

We’ve teamed up with Happy Returns to offer the smoothest return experience ever. With this option, returns are accepted at any of the 3,800+ Return Bar locations across the contiguous U.S. The perks:

Quick & Easy: Most Return Bar visits last less than one minute. Just bring the items you wish to return—no box, bag or envelope needed—and have your return QR code pulled up on your phone. That’s it!

Fast Refunds: Once you drop off your return, you’ll be refunded within 24 hours.

Sustainable: Paperless, box-free returns = everybody wins, especially the planet.

 

HOW TO PROCESS A RETURN:

To process a return or exchange, visit our return portal. We offer two different options:

1. Happy Returns Bar: Quick, easy and paperless! Visit one of the 3,800+ Return Bar locations across the contiguous U.S. and get your refund within 24 hours
   Find a Return Bar near you.
2. Via The Mail: Print a prepaid return label, package your item(s) and drop your return at the designated shipping carrier.
3. Within the return portal you may exchange items for a different size in that same item. However, if you’d like to exchange for a different color or different item entirely, you will need to process a return for VENUS Wallet Credit and then use that credit to place a new order for the other item. Reminder, there is no return fee when you choose VENUS Wallet Credit as your refund method!

Canada:

DO YOU OFFER FREE RETURNS FROM CANADA?

• You may mail your items using the carrier of your choice.
• Return shipping costs are your expense and are non-refundable.

HOW TO PROCESS A RETURN FROM CANADA:

• If you no longer have the paperwork included with your order, please print a new return invoice here.
• Complete the return invoice and include it inside your packaged return.
• Return item(s) to us via the carrier of your choice. Return shipping costs are a customer expense and are non-refundable.
• You will receive a confirmation email when we have processed your return/exchange. Submit this to the Canada Border Services Agency (CBSA) along with the required paperwork to request a refund of duty/taxes. Visit the Canada Border Services Agency website for more information. You can find the address for your local Regional Refund Center here.